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Buyer's Guide
FAQ
 


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What is the difference between Gen 2 and All Season Pants?

The Gen 2 has CORDURA® knee reinforcement, which provides a pocket for Kitanica's optional articulated smart foam knee pads.

All Season Pants are made of 50% Nylon, 50% Cotton Ripstop. They do not have CORDURA® on the knees and do not allow for knee pads. They also do not have the Gen 2 large map pocket on the right thigh in an effort to reduce layers for optimal breathability.

Can you hem my pants?

No, we do not customize pants to order. Most dry-cleaners will hem them very cheaply. If you plan to hem All Season Pants and Gen2 Pants, ask us for extra cuff drawstring tape so you can hem them with the drawstring functionality. Make note of it in the Order Comments at checkout.

Do you make longs?

We run LONGS periodically, so if we don't have them on hand they won't be available on the site. If we do have them, the site will let you order them. If you sign up for our emails, check our "Update" link or "Like" our Facebook page, we announce the availability there.

I am 6'2." Is a 34" inseam long enough?

No you will most likely need a LONG

How long is LONG on the Mark series jacket and fleece?

It is 2" longer on sleeve and overall length than our regular. As a guideline: if you are 6'2" you will need a LONG in our jackets. We do not make LONGS in Mark V and Mark VI.

What is the composition of CORDURA® on Mark jackets?

Mark I and Mark IV are made with 1000 denier CORDURA®, Mark V is made with 500 denier CORDURA® and Mark VI is made with 330 denier CORDURA®. CORDURA® is a heavy-duty nylon weave. It has a 1 oz. coating of urethane on the back of the fabric, which provides great water and wind resistency. The seams are not sealed, but our jackets perform great in the rain and keep you dry for a couple hours depending on rainfall intensity and exposure.

Are the MARK series jackets insulated?

No, they are designed as heavy-duty shells with great breathability that allow for layering underneath to accommodate different weather conditions. They are lined with a combination of mesh and taslan nylon (heavy-duty wind breaker-like material).
We do sell an insulating fleece liner for the MARK I that zips into the placket and snaps in at the cuffs and collar. That liner fits into the MARK IV but does not have the zip-in/snap-in capability. The MARK V is a considerably longer cut than the MARK I liner and does not attach to the MARK V.

What is the measurement on MARK Jackets?

MARK I SMALL MEDIUM LARGE XLARGE 2XLARGE 3XLARGE
Center neck to end of cuff 34" 35.5" 37" 38.5" 40" N/A
Center neck to waist 26" 26.5" 27" 27.5" 28" N/A
MARK IV SMALL MEDIUM LARGE XLARGE 2XLARGE 3XLARGE
Center neck to end of cuff 34.5" 36" 37" 39" 40" N/A
Center neck to waist 26" 26" 26" 27" 28" N/A
MARK V SMALL MEDIUM LARGE XLARGE 2XLARGE 3XLARGE
Center neck to end of cuff 35.5" 36.5" 37" 38" 39" 40.25"
Center neck to waist 30.25" 31" 31" 32" 32.25" 33"


Kitanica Care instructions:

For most of our products: wash in cold water and hang to dry. This helps them last longer and maintaining the integrity of the fabric. This is particularly true for nylon goods: Never dry clean or put in dryer.

Can I become a dealer?

Please inquire to Dealer relation department including
1. Your company name
2. Company website
3. Address
4. Please tell us about your business and why you are interested in becoming Kitanica dealer
5. How many Kitanica products do you project selling annually.

How long does it take for a shipment to be delivered?

We ship using FedEx for domestic shipment. Allow 1-5 business days.
For international orders, allow 3-4 business days to process your order and 5-10 business days to reach the destination country.
FPO/APO/DPO orders takes up to 21 business days to reach the destination post office.

What is Kitanica's lifetime warranty on jackets?

Kitanica's lifetime warranty covers craftsmanship defects only. Certain items, such as Velcro are not covered.

Repair Information

Products are covered by a one-year warranty that protects the original owner against manufacturing defects in materials and workmanship.
If it is older than 1 years from the date of purchase, we will be happy to repair your gear for a fee.

The way it works: Contact Customer Support to discuss the problem. If it is decided that it is a craftsmanship defect you will be directed to send the garment back to us with a note explaining the issue. We will either fix or replace the item and send it back to you. Please note that closeout, second items and tag sale items are NOT covered under our warranty.

All shipping to warranty must be pre-paid and insured. Kitanica will not be liable for lost in-bound packages. charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

California State Law requires that products accepted for repair is freshly laundered.
This warranty is available only in the United States.

These are our standard fees for repairs. Please fill out the Product Repair Form and contact Customer Support before you ship it to us. Fees are accepted in check (send it with your package), credit card or PayPal.

  • Velcro $5 per strip
  • Pants Zipper $20
  • Jacket Zipper $30
  • Waist button replacements $10
  • Stitching $10
  • Torn fabric $10-$20 depends on where and how large

Return shipment for pants/shorts/shirts $13 per item
Return shipment for fleece/jackets $20 per item

For warranty evaluation and repair works, your product must be returned directly to:

Kitanica
Attn: Warranty Department
867 Isabella St.
Oakland, CA 94607

Can I call and place an order?

Yes, leave a message at 510-893-3014 with your phone number, and we will call you back to take your order.

I have received your merchandise as a gift; can I exchange?

Yes, but your return needs to be in accordance with our Return Policy within 30days. If the item is our old design, we won't be able to take it back.

What are your hours of operation?

The shop hours are 8:30 am-4:30 pm Monday thru Friday.

At this time we do not have a store front to accommodate walk-in visits and sell direct on-line only.
Please see our DEALER INFO page for a dealer close to your area.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
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