Original sales receipt must accompany returns. We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Refunds are contingent upon inspection of item(s) once we receive it. Customer is responsible for all shipping costs if seller is not at fault.
1. Email customer service to obtain a Return Merchandise Authorization (RMA).
2. All returns and exchanges to Kitanica must be postmarked within 30 days of receipt of merchandise.
After 30 days, this policy becomes void.
3. A refund will be issued within a week of receiving your returned merchandise provided the RMA has been generated.
4. Including an incomplete or inaccurate RMA with your shipment will cause a processing and refunding delay.
5. The buyer is responsible for all return shipping charges.
6. Closeout, Special Order and seconds items are not eligible for return or exchange.
7. If you received a gift purchased from Kitanica, and you need to make a return, please contact our returns department for assistance.
Our return department inspects each and every product that is returned.
We reserve the right to refuse returns if one or more of the following has occurred:
• Obvious signs of wear and tear including holes in any merchandise.
• Garments that have been laundered, tailored and/or altered, etc
• Dirt, sun and/or water damage, antiperspirant stains, makeup, animal fur, etc.
• Obvious odors such as cigarette smoke, perfume or colognes.
A refund will be remitted to you via your credit card account or via PayPal account for the merchandise amount excluding the original shipping and handling fees.
All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers refuse their denied ineligible return shipment, Kitanica LLC reserve the right to liquidate the inventory and withhold credit. All clearance and factory 2nds merchandise sales are final and are not eligible for return
Defective Item Policy
If you are in receipt of an item that is defective, the item must be sent back to us within 30 days of the buyer's receipt of the merchandise. Once the item has been received and is, in fact, deemed defective by our Return Department, a new item will be shipped out to you or a refund will be issued if preferred. You will not be charged a reshipment fee.
International Customer Return
In order to exchange your international purchase, we require a postage fee. After we receive your exchange item, we will send you a request for funds to cover the return postage fee through PayPal where you can pay with PayPal or Credit card. When we confirm your payment, we will process the exchange.
All return and exchange must go to
867 Isabella St. Oakland, CA 94607
Customer Service: (510) 893-3014
For your protection, we recommend using a reputable carrier to ship and insure your packages.
We are not responsible for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.